Customer Reviews for Climb-Up Insect Interceptor XL

Rating Snapshot

Average Customer Rating

3.8 of 5 stars
(4 customer reviews)
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  • 1 of 5 Stars

    Horrible customer service when trying to cancel order!

    By Christina on 10/16/2012

    Verified Purchase

    I contacted DMOPC customer service less than 24 hours after submitting my order to cancel it. I was told that the order had already been sent and could not be cancelled. I followed up on my order via the tracking number just after speaking with DMOPC and the carrier explained it had not been sent yet and would not arrive for at least 5 working days. I was told by DMOPC customer service that despite contacting them in less than 24 hours to cancel the order I would be responsible for paying for the return sending cost as well as the initial free shipping costs! Customer service would not work with me at all on this issue and was very rude about it. This company was clealy not concerned with keeping me as a customer.

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