The product itself is a brilliant idea. It's easy to set up and works great. It was shipped in boxes that looked like they've been used for multiple shipments. The boxes were filthy and crushed, like they were stored in someone's garage for years. The rain barrel was never cleaned out after drilling all the holes, so there were chunks of plastic inside that would have gotten clogged in the spigot if I hadn't cleaned them out first. Then the company sent me a second set of these two weeks after I got the first one. Very disorganized.