No issues at all with the customer service or delivery time (as I paid extra for 2 day shipping), but this was expensive and did not work for drain flies/phorid flies at all.
We apologize you are not seeing the expected results. However, Drain Gel only eliminates the built up debri inside the drain it self. Completely eliminating the drain flies/ phorid flies is a two step process. First, you use the drain gel to clean the drain and you can use that once a week to help maintain a clean drain. This takes away their breeding grounds. Second, you will need a pyrethrin aerosol spray to get rid of the adult flies. You use this spray as a space spray. Which is spraying the aerosol into the air instead of directly onto a surface. This will only work on the flies that are out during the application because this application does not leave behind a residual. What is left over from the space spray you can use as a spot treatment or direct treatment for the ones that weren't present during the space spray. We also have kit for the drain flies that contains all that you will need to eliminate them: http://www.domyownpestcontrol.com/drain-fly-kit-p-1052.html. Please read our Drain Fly Guide so you can implement a control program that will be very effective. This guide will teach you how to inspect drains and other areas that may be infested and how to best use the product you are using: http://www.domyownpestcontrol.com/drain-fly-identification-guide-a-515.html.
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