Order was delayed but I was notified of it promptly and was kept in the loop from order to receipt. Arrived well packed and even all the parts. (some actual instructions might help some people, I myself have worked with stuff like this before so had no issue assembling EXCEPT one of the ramps had a kink in the top portion along the edge where the holes had been drilled. This seems to have resulted in the holes on that one side to be too close to the edge and when attached to the hinge it catches and doesn't line up properly or freely tilt. I'll most likely try redrilling or wallowing out the holes to get it to aligned as the whole thing doesn't float very well missing one of the ramps. Haven't caught anything yet but its only been a few days and we just had an otter pass through :/ and I hear they like turtles.