The company is helpful and very responsive. I purchased this same trap B4 and loved it!! I ordered a second , and the Quality was POOR! EVERYWHERE! Poor bends , door didn't shut very well, Trigger mechanism rubs on the side and wasn't very sensitive. I had to rework it. Wire was cut poorly and left many pointed sharp wire prongs. It was not operational as received.The trigger wire attached to the trigger plate was bent too long , forcing the trigger wire into the side of the trap causing it to bind and not go off. POOR QUALITY CONTROL!!!!
We are sorry that you are unhappy with the product you received. If any products that you receive do not function or have been damaged in transit, then we always want to know so that we can correct the situation. If the product is defective, then we can offer a replacement or an appropriate refund, whichever works best for you. We do carry alternative live traps as well which will be more consistently of higher quality, such as the Tomahawk Model 103: http://www.domyownpestcontrol.com/tomahawk-original-series-model-103-rigid-live-trap-with-one-trap-door-for-squirrel-rat-muskrat-similar-sized-animals-p-3043.html. We are always available by email or by telephone at 866-581-7378 M-F 9a-5p EST. We apologize for any inconvenience, and we appreciate your business!
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14 of 15 people found this review helpful