It is tricky to use and won't unlock the box until you turn it just right. I feared breaking or bending the key/box until I got it right. It would be helpful if the key (or box) came with instructions.
Ordered my replacement key and received 3 days later. Works perfectly. I ordered the wrong one and had wonderful customer service processing my return. Quick, easy, and had refund as soon as return was received.
The online catalog purports that you get a key with each station but I only get one per whole order. Easy to lose, easy to break, why so stingy?
The manufacturer only provides one key per 6 stations. They do this because they usually are selling to pest control companies and more than one reusable key per station would be wasteful and excessive. Our EZ Klean Bait Station product page does say "Only 1 key is provided per order. You can purchase additional EZ-Klean Keys separately." We make sure the product page says this in case our customers want more than the one key per order. Please let us know if we can be of further assistance. We are always happy to help!
The ordering process was very good. The order arrived promptly. My experience from start to finish was above average except for one thing: to open the EZ Klean Rodent Bait Station you need two keys. The one key that I received opens one side but the key does not fit the other side--this fact wasn't explained to me when I ordered. Thank you for asking about my order.
The same key opens both sides of the station. Only one key is needed to open a station, not two.